🚐 Donkeyvan

Open the DonkeyVan Rider app and sign in. On your profile page, tap Request a Ride Now to book an immediate pickup, or use the scheduled ride form to choose a future date and time. Enter your pickup and drop-off locations, then submit your request.

Once a driver accepts your ride, the Rider app shows a live map with your driver's location and an estimated arrival time. You'll also receive push notifications as your ride status changes.

Fares are based on distance and time, using the rate schedule of the organization you're enrolled in. Your organization's administrator can provide details about the specific rates that apply to your account.

Payment methods are managed by your organization's administrator. Contact your administrator or email us at donkeyvansupport@gmail.com and we can assist.

Open the DonkeyVan Driver app and sign in. On the Driver Dashboard, tap the Go Online button. You'll start receiving ride requests when you're marked available.

On the sign-in screen, tap Continue with Google or Continue with Apple. Your account is linked to the email address associated with that provider. Make sure your organization has enrolled that email address before signing in for the first time.

Email us at donkeyvansupport@gmail.com with the subject line "Account Deletion Request" and the email address associated with your account. We'll process your request within 30 days and confirm by email.